Privacy policy

Effective Date: 08 October 2026

A.G (LAUNCESTON) PTY LTD, trading as VelvetDuskWear, respects your privacy. This policy explains how we collect, store, use, share and protect your personal data when you visit velvetduskwear.com and place orders. This policy aligns with Australian Privacy Act and Stripe data security standards.

  1. Information We Collect
  • Information you provide actively: full name, shipping address, email address, phone number, order notes, billing address during checkout.
  • Payment information: We do not save your full card number, CVV or bank details. Payment information is collected and processed securely by Stripe.
  • Automatically collected data: IP address, device type, browser information, website browsing behaviour, cookie data for site functionality and analytics.
  1. How We Use Your Personal Information
  • Process, ship and support your orders, send order confirmations, tracking updates and reply to your support messages.
  • Verify payment identity and prevent fraud, which is required for Stripe payment processing.
  • Send marketing emails only if you explicitly subscribe to our newsletter. You can unsubscribe from marketing emails at any time via the unsubscribe link in emails.
  • Improve our website, product range and customer experience.
  1. Information Sharing We will never sell your personal information to third parties for marketing purposes. We share limited necessary data only with trusted service providers who help run our business:
  • Stripe: to process payments and perform fraud checks
  • Shipping carriers: to deliver your parcel to your address
  • Website hosting and analytics providers, bound by data protection agreements We will release your data only when required by Australian law, court order or government authority.
  1. Cookies Our website uses cookies to remember your cart, language settings and browsing preferences. You can disable cookies in your browser settings, but some site functions may not work properly.
  2. Data Security We use industry-standard encryption to protect your personal data transmitted on our website. Our payment processing follows Stripe PCI DSS compliance standards to secure card transactions. However, no online transmission method is 100% secure.
  3. Your Rights You have the right to request a copy of the personal data we hold about you, request correction of incorrect information, or request deletion of your data where applicable. Submit your privacy request to service@velvetduskwear.com. We will respond within a reasonable timeframe as required by Australian privacy rules.
  4. Policy Updates We may update this Privacy Policy. Updates will be published on this page with the new effective date.

Contact: A.G (LAUNCESTON) PTY LTD, 45 Tamar St, Launceston TAS 7250, Australia