Terms of service

Welcome to VelvetDuskWear, operated by A.G (LAUNCESTON) PTY LTD (“we”, “us”, “our”), located at 45 Tamar St, Launceston TAS 7250, Australia. These Terms of Service govern your access to and use of our website velvetduskwear.com, all purchases, payments and services provided through this site. By accessing our website and placing an order, you agree to be bound by these terms. If you do not accept these terms, you may not use our website or complete any purchase.

Eligibility You must be at least 18 years of age to place an order on our website. If you are under 18, you may only use this site with supervision and consent from a parent or legal guardian. You confirm that all information you submit during checkout, including name, shipping address, contact details and payment information, is true, accurate and complete.
Product & Pricing Information We make every effort to ensure product descriptions, images, sizes and pricing displayed on our site are accurate. However, minor colour differences may appear due to screen display settings. All prices are listed in the currency shown at checkout and are subject to change without prior notice. We reserve the right to cancel or refuse orders if there is an obvious pricing error, product stock shortage, or suspicious fraudulent payment activity.
Payment Terms We accept payments processed by Stripe. By providing your payment details, you authorise us and Stripe to charge your selected payment method for the total amount of your order, including any applicable taxes. All transactions will be charged at the time of checkout. We comply with Stripe’s global payment rules and anti-fraud requirements. We will not store your full credit card information on our servers; payment data is securely handled by Stripe.
Order Acceptance & Cancellation Receipt of your checkout confirmation email does not guarantee order acceptance. We reserve the right to reject or cancel orders for reasons including out-of-stock items, address verification failure, suspected fraud, violation of our policies, or inability to ship to your destination. If we cancel your order after payment, a full refund will be processed to your original payment method within 3–7 business days.
Intellectual Property All content on velvetduskwear.com including logos, brand name VELVETDUSKWEAR, product photos, text, graphics and design belongs to A.G (LAUNCESTON) PTY LTD. You may not copy, reproduce, modify, distribute or use any of our brand assets for commercial purposes without our written permission.
Limitation of Liability Our company shall not be liable for any indirect, incidental, consequential damages arising from your use of this website or our products, within the scope permitted by Australian consumer law. Our total liability for any claim related to your order will not exceed the total amount you paid for that order.
Governing Law These Terms are governed by the laws of Tasmania, Australia. Any disputes related to orders and service will be resolved under Australian law.
Policy Updates We may revise these Terms of Service at any time. Updated versions will be posted on this page with a new effective date. Continued use of our website after changes means you accept the revised terms.

Contact for enquiries: service@velvetduskwear.com | +61 3 6343 2758