Shipping policy
Effective Date: 08 October 2026
This shipping policy applies to all orders placed on velvetduskwear.com, operated by A.G (LAUNCESTON) PTY LTD.
- Shipping Coverage & Shipping Fee We offer FREE STANDARD SHIPPING for all orders shipped to all European countries, the United States, and Hong Kong. No minimum order value is required to qualify for free shipping. We do not ship to regions outside the listed destinations at this stage. If you enter an unsupported shipping address during checkout, your order cannot be fulfilled and we will cancel and refund your purchase.
- Order Processing Time Orders are processed Monday to Friday: 8:00 – 21:00, Saturday to Sunday: 9:00 – 18:00 AEST. Orders placed outside our working hours will be processed on the next business day. Standard processing time is 1–3 business days before dispatch. Processing time excludes weekends and Australian public holidays.
- Estimated Delivery Time
- European Countries: 7–15 business days after dispatch
- United States: 8–16 business days after dispatch
- Hong Kong: 5–10 business days after dispatch Delivery times are estimates and are not guaranteed. Delays may occur due to customs inspection, local courier delays, public holidays, weather or other uncontrollable factors.
- Customs & Import Duties Buyers are responsible for any import tax, customs duty, clearance fees or local charges applied by your country’s customs authority. We do not cover these fees. We will mark parcels according to standard cross-border shipping requirements. We cannot provide duty advice for individual countries; please check your local customs rules before ordering.
- Shipment Tracking Once your parcel is dispatched, we will send a shipping confirmation email with your tracking number and tracking link. You can monitor delivery status online. If tracking shows delivered but you have not received your package, please contact your local courier first, then reach out to our support team within 7 days of the delivered status update.
- Undeliverable & Returned Parcels If a parcel is returned to us because of an invalid address, recipient refusal, failed customs clearance or missed delivery, the buyer will be responsible for any return freight charges. We may offer re-shipping at buyer’s cost or process a refund after deducting incurred shipping costs.
Support: service@velvetduskwear.com